With the appearance of COVID-19 in all countries around the globe, ELFIN Technology continues to do its part by helping to protect and prioritize the health and safety of our communities, employees, customers and partners.
Although the majority of our staff are still working from home, you should not notice any impact on our services, such as technical support, or on your supply chain. For the production, we have very few employees on site, all of whom are strictly adhering to the guidelines from the respective government and healthcare authorities.
We are proud of the fact that our displays and our content management system are an essential part of providing up-to-date information to users in elevators, e.g. in hospitals. Our customers currently also use the flexyPage system frequently to inform users about the current rules of conduct.
Please rest assured that the commitments we have made to all our customers will remain our focus throughout this challenging period.
We are confident our supply chain setup will continue to keep us well-positioned to work through these challenges. For most of our displays and gateways, we or our suppliers have the required components in stock so that they can be manufactured at short notice.
As of today, we have not experienced any significant impact regarding our delivery capability of volume products. However, given the uncertainties in the global supply network, ELFIN Technology still advises all its customers to communicate their needs well in advance (i.e. 20 weeks+) to ensure timely delivery to their production line.
We are regularly assessing the global situation with our suppliers on any major impact on the availability and lead times. We will continue to keep our customers informed as and when we receive more detailed information, which might have an impact on current orders. ELFIN Technology is confident of having the right measures in place to continue to serve our customers and other stakeholders to the best of our ability. We are continuously monitoring the global situation and will adjust our respective measures.
If you require further information at this point, or wish to discuss any concerns you may have, please reach out to us.
Team of ELFIN Technology