ELFINs Online Privacy Policy

The Trust Center

ELFIN is committed to maintaining strong protections for our customers, products and company. We believe in building and maintaining trust, reducing risk and simply doing what is right.

ELFIN group and its subsidiaries (collectively "ELFIN") are committed to protecting your privacy and providing you with a positive experience on our websites and in using our products and services ("Solution" or "Solutions"). 

This Privacy Statement applies to ELFIN websites and Solutions that link to or reference this Statement and describes how we handle personal information and the choices available to you regarding collection, use, access, and how to update and correct your personal information. Additional information on our personal information practices may be provided in offer descriptions, supplemental privacy statements, or notices provided prior to or at the time of data collection. Certain ELFIN websites may have their own privacy statement that describes how we handle personal information for those websites specifically. To the extent a notice provided at the time of collection or a website or Solution specific privacy statement conflict with this Privacy Statement, such specific notice or supplemental privacy statement will control.

Collection of Your Personal Information

We may collect data, including personal information, about you as you use our websites and Solutions and interact with us. "Personal information" is any information that can be used to identify an individual, and may include name, address, email address, phone number, login information (account number, password), marketing preferences, social media account information, or payment card number. If we link other data with your personal information, we will treat that linked data as personal information. We also collect personal information from trusted third-party sources and engage third parties to collect personal information to assist us.

We collect personal information for a variety of reasons, such as:

  • Processing your order, including payment transactions.
  • Providing you with a newsletter subscription.
  • Sending marketing communications.
  • Creating an account.
  • Enabling the use of certain features of our Solutions.
  • Personalizing your experience.
  • Providing customer service.
  • Managing a job application.

We and the third parties we engage may combine the information we collect from you over time and across our websites and Solutions with information obtained from other sources. This helps us improve its overall accuracy and completeness, and also helps us better tailor our interactions with you.

If you choose to provide ELFIN with a third party's personal information (such as name, email, and phone number), you represent that you have the third party's permission to do so. Examples include forwarding reference or marketing material to a friend or sending job referrals. Third parties may unsubscribe from any future communication following the link provided in the initial message or contacting datenschutzbeauftragter@elfin.de. In some instances, ELFIN and the third parties we engage may automatically collect data through cookies, web logs, web beacons, and other similar applications. This information is used to better understand and improve the usability, performance, and effectiveness of the website and to help tailor content or offers for you. Please read the "Cookies and Other Web Technologies" section below for more information.

Uses of Your Personal Information

We may use your personal information for the purposes of operating our business, delivering, improving, and customizing our websites and Solutions, sending marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law. Some of the ways we may use personal information include:

  • Delivering a Solution you have requested.
  • Analyzing, supporting, and improving our Solutions and your online experience.
  • Personalizing websites, newsletters and other communications.
  • Administering and processing your certification exams.
  • Sending communications to you, including for marketing or customer satisfaction purposes, either directly from ELFIN or from our partners.

You can edit your communication preferences at any time. Please contact our privacy team at datenschutzbeauftragter@elfin.de. 

Sharing Your Personal Information

We may share your personal information with third parties for the purposes of operating our business, delivering, improving, and customizing our Solutions, sending marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law or otherwise with your consent.

We may share personal information in the following ways:

  • Within ELFIN and any of our worldwide subsidiaries for purposes of data processing or storage.
  • With ELFIN business partners or vendors, so that they may share information with you about their products or services. To opt-out of ELFIN sharing with third parties for their marketing purposes, please send an email to datenschutzbeauftragter@elfin.de.
  • With business partners, service vendors, authorized third-party agents, or contractors to provide a requested Solution, service or transaction. Examples include, but are not limited to: processing of orders and credit card transactions, hosting websites, assisting with sales-related efforts or post-sales support, and providing customer support.
  • In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company.
  • In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation or legal process.
  • With law enforcement officials, government authorities, or other third parties as necessary to comply with legal process or meet national security requirements; protect the rights, property, or safety of ELFIN, its business partners, you, or others; or as otherwise required by applicable law.
  • In aggregated, anonymized, and/or de-identified form which cannot reasonably be used to identify you.
  • If we otherwise notify you and you consent to the sharing.

Security of Your Personal Information

We intend to protect the personal information entrusted to us and treat it securely in accordance with this Privacy Statement. ELFIN implements physical, administrative, and technical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. We also contractually require that our suppliers protect such information from unauthorized access, use, and disclosure. The Internet, however, cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any personal information you provide to us.

Retention of Personal Information

We will retain your personal information as needed to fulfill the purposes for which it was collected. We will retain and use your personal information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.

Use of Cookies and other Web Technologies

Like many websites, ELFIN uses automatic data collection tools, such as cookies and embedded web links. These tools collect certain standard information that your browser sends to our website. Examples include your browser type and the address of the website from which you arrived at our website.

They may also collect information about:

  • Your Internet Protocol (IP) address. This is a number automatically assigned to your computer or device whenever you connect to the Internet. It is a unique address assigned by your Internet service provider or IT department on a TCP/IP network. Among other things, the IP address allows web servers to locate and identify your device.
  • Clickstream behavior. This includes, for example, the pages you view and the links you click. These tools help make your visit to our website easier, more efficient, and more valuable by providing you with a customized experience and recognizing you when you return. 

Linked Websites

We may provide links to other third-party websites and services that are outside our control and not covered by this Privacy Statement. We encourage you to review the privacy statements posted on those websites (and all websites) you visit.

How to Contact Us

We value your opinions. Should you have questions or comments related to this Privacy Statement, please email our privacy team at datenschutzbeauftragter@elfin.de.

Updates to this ELFIN Privacy Statement

We may update this Privacy Statement from time to time. If we modify our Privacy Statement, we will post the revised version here, with an updated revision date. You agree to visit these pages periodically to be aware of and review any such revisions. If we make material changes to our Privacy Statement, we may also notify you by other means prior to the changes taking effect, such as by posting a notice on our websites or sending you a notification. By continuing to use our website after such revisions are in effect, you accept and agree to the revisions and to abide by them.

The ELFIN Privacy Statement was revised and posted as of May 8, 2019.